Shipping policy

Standard UK delivery: £5 on orders below £75, or free on orders of £75 or more. These rates apply to standard parcel and pallet deliveries. KitchenLynx absorbs additional supplier charges for standard delivery; a pallet does not mean an extra delivery bill.

Delivery times and areas

Most in-stock products are normally delivered within 3–5 working days. Working days are Monday to Friday, excluding bank holidays. This is an estimate, not a guaranteed delivery date. Specialist, oversized, remote-area and some supplier-specific deliveries may take longer. Any different known estimate will be shown or confirmed before you place your order. If timing is critical, contact us first.

Our standard rates apply across the United Kingdom, including Scotland and Northern Ireland, for addresses served through our checkout. Please contact us before ordering for restricted-access sites, remote locations or Northern Ireland pallet deliveries so we can check the delivery arrangements and any carrier documentation requirements. This does not change our standard delivery charge. Delivery outside the UK is not included in this offer.

Small items and everyday orders

Smaller equipment and accessories normally travel by parcel courier where their size and packaging allow. Pallet-specific access and unloading guidance below applies only if your delivery actually requires a pallet or specialist vehicle.

Large or heavy items: pallet delivery

A single large appliance may need a pallet for safe transport. This is a delivery method, not a bulk-order surcharge. The standard £5/free-delivery rates above still apply.

Standard pallet delivery is to an accessible, safe, ground-level kerbside or outside delivery point. It does not include carrying goods indoors or upstairs, unpacking, positioning, installation or removal of packaging and pallets. Please arrange suitable help and equipment to move heavy goods safely after unloading; do not rely on the driver to move equipment into your premises.

Before ordering, check the product dimensions, entrances and route into your premises. Tell us about steps, gravel, slopes, narrow roads, parking or vehicle restrictions and any other access limitations. We can then check the arrangements with the delivery partner. Please ensure someone is available for any agreed delivery appointment.

Multiple items and bulk orders

Ordering several items does not automatically mean pallet delivery. The delivery method depends on the size, weight, packaging and delivery location. Orders may arrive in separate parcels or consignments from different dispatch locations, without an additional standard delivery charge for splitting the order.

For a large-quantity order or a full kitchen fit-out, contact us before ordering so we can check stock, access and delivery scheduling. Do not assume that all items will arrive together. Any optional service outside standard delivery must be separately confirmed and priced before you agree to it; no extra service is added automatically.

Dispatch, tracking and delays

KitchenLynx processes paid orders and sends them to the relevant supplier within 24 hours, including weekends and bank holidays. This is order processing, not a promise of dispatch or delivery within 24 hours. Supplier dispatch and carrier delivery schedules are separate; our normal delivery estimate remains 3–5 working days.

Some products are dispatched directly by our selected UK suppliers or manufacturers. KitchenLynx Ltd remains your retailer and handles your order, delivery enquiries and any problems. We send tracking information where the carrier provides it and will contact you if we become aware of an unexpected delay.

We recommend waiting until equipment has arrived and been checked before booking installation. If delivery cannot be completed, contact us so we can investigate and agree the next steps. We do not automatically apply a supplier's penalty or redelivery tariff to your order.

Checking your delivery

Check the packaging and goods as soon as reasonably possible. If you see damage, note it with the driver where possible, take photographs if safe to do so and contact KitchenLynx promptly. For a visibly damaged pallet item, refuse delivery where reasonably possible and let us know. If the driver cannot wait or damage is discovered later, still contact us: signing for delivery or not reporting within a supplier's short deadline does not remove your statutory rights.

Returns are separate from delivery

The £5/free-delivery offer is for sending your order to you, not a promise of free change-of-mind returns. Parcel returns and specialist pallet collections are different services; a pallet collection cost does not apply to every return. Please read our Refund Policy for consumer and business return terms and contact us for the correct return instructions. We will not charge a consumer a return cost that the law requires us to bear.

Delivery help

Contact KitchenLynx Ltd at hello@kitchenlynx.co.uk or +44 7710 683126. Nothing in this policy limits rights or remedies that cannot lawfully be excluded.