Frequently Asked Questions
How long will my order take to arrive?
Most orders arrive within a few working days, although delivery times can vary depending on the product and supplier. If there's ever an unexpected delay, we'll let you know as soon as we can.
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Do you keep products in stock?
We work with a number of trusted suppliers across the UK, so most products are shipped directly from them. This allows us to offer a much wider range of commercial catering equipment while keeping prices competitive.
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Can I return an item?
If you've changed your mind, please get in touch before sending anything back. We'll let you know whether your item is eligible for return and explain the next steps.
As different products come from different suppliers, return instructions can vary.
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What if my order arrives damaged?
Although it's uncommon, damage can occasionally happen during delivery. If your order arrives damaged or develops a fault, send us an email with your order number and, where possible, a few photos.
We'll work with the supplier to get the issue resolved as quickly as possible.
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Do your products come with a warranty?
Yes. Most products include a manufacturer's warranty, although the length and terms vary between brands. If you have any questions about a specific product, just ask before placing your order.
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Can you help me choose the right equipment?
Of course. If you're not sure which product is best for your kitchen or business, just send us an email. We'd much rather help you choose the right equipment than have you order something that isn't suitable.
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Which payment methods do you accept?
We accept all major payment methods available at checkout, including debit and credit cards. Any available payment options will be shown during checkout.
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How do I get in touch?
The easiest way to contact us is by email at hello@kitchenlynx.co.uk.