Frequently asked questions
Who am I buying from?
Your purchase is from KitchenLynx Ltd. KitchenLynx is the retailer and seller of record and handles payment, customer service, cancellations, returns, refunds and complaints. Some equipment is dispatched directly by selected UK manufacturers or distributors.
How much is delivery?
Standard UK delivery costs £5 for orders below £75. Standard delivery is free for orders of £75 or more. The applicable delivery charge and final order total are shown at checkout before payment. These rates apply across the United Kingdom, including Scotland and Northern Ireland. KitchenLynx absorbs any additional supplier charges for standard delivery. For large, specialist or remote-area deliveries, contact us to confirm timing and access requirements; this does not change the standard delivery charge.
Will I pay extra for pallet delivery?
No extra standard delivery charge applies just because an item needs a pallet. Standard UK delivery remains £5 below £75 and free from £75. A single large appliance may need a pallet, while several small items may travel as parcels. Pallet deliveries are normally to an accessible ground-level kerbside or outside point, not inside your premises. Check our Shipping Policy for access and handling information.
What about bulk orders or a kitchen fit-out?
Contact us before ordering so we can check stock, access and scheduling. Multiple items may arrive separately without extra standard delivery charges. Return collection is separate from delivery: see our Refund Policy.
How long will delivery take?
Most in-stock products are normally delivered within 3–5 working days. Specialist, oversized, supplier-specific and remote-area deliveries may take longer. Where a different estimate applies, it will be shown or confirmed before you place your order. Contact us before ordering if timing is critical, and we will notify you if we become aware of an unexpected delay.
How quickly do you process an order?
KitchenLynx processes paid orders and sends them to the relevant supplier within 24 hours, including weekends and bank holidays. This is order processing, not a promise of dispatch or delivery within 24 hours. Supplier dispatch and carrier delivery schedules are separate; our normal delivery estimate remains 3–5 working days.
Do you keep products in stock?
We work with selected UK trade partners and many products are dispatched directly by them. Product availability is shown on the product page. Contact us before ordering if you need current supplier stock confirmed for an urgent requirement.
Can I return an item?
We offer a 14-day return request period on eligible orders for both business and consumer customers. Contact us within 14 days of receiving your order and include your order number. Do not send anything back until KitchenLynx confirms the return instructions and correct return address. See our Refund Policy for eligibility, return costs and statutory consumer rights.
Do you offer exchanges?
We do not offer change-of-mind exchanges. Eligible returns are handled as returns and refunds under our Refund Policy. If you would like a different item, please place a new order. This does not affect any statutory right to a repair or replacement for faulty goods.
What if an item is damaged or faulty?
Contact KitchenLynx promptly with your order number and details of the problem. Photos or video may help us investigate, but requesting them does not affect your statutory rights. KitchenLynx will arrange the appropriate support with the relevant supplier or courier.
Do products include a warranty?
Warranty details are shown on individual product pages where confirmed. Coverage varies by product and manufacturer. Contact KitchenLynx before ordering if you need the warranty period or coverage for a particular product clarified.
Will this equipment work with my electrical supply or kitchen?
Do not assume that 230V automatically means a standard 13A plug. Commercial equipment can require different plug types, dedicated circuits, hardwiring, three-phase power, gas, water, drainage, ventilation or specific access clearances. Use our Commercial Catering Equipment Compatibility Guide, or send us the product SKU and your requirements before ordering.
Which payment methods do you accept?
We accept the debit, credit and express payment methods displayed in checkout. The final order total, including any delivery charge, is shown before payment.
How do I contact KitchenLynx?
Email hello@kitchenlynx.co.uk or call +44 7710 683126. KitchenLynx Ltd is registered at 2 Oronsay, Hemel Hempstead, HP3 8TY, United Kingdom. Company number 17372455.